• A glossary is provided to help explain the technical aspects of products
• A service is available that verifies the compatibility of products
• Further information concerning WStore is available in the frequently-asked questions section
• WStore's products contain advanced technical specifications

Real-time availability and stock quantities updated regularly

At WStore, inventory stock levels are displayed in ‘real time’, with product quantities and availability updated regularly and displayed on the site. To further ease the ordering process, you may choose to display only those products available in stock.

WStore believes that it is of key importance for customers to be in control of the ordering process, at all stages, from order confirmation to delivery.

WStore keeps you informed of all key stages via email. WStore also offers customers the facility to log on to the WStore site to update on the latest developments on your order.

WStore will contact you when:

• Your order is being prepared. WStore will inform you as soon as it's ready
• Your order is on stock hold. WStore will keep you posted regularly and let you know when your shipment has come in
• Your order is being delivered. WStore will let you know it's arrived as soon as the order reaches the destination

Your WStore account can be accessed at any time and will provide information on:

• Orders being processed
• Pending quotations
• Details of previous orders

Security on the Web covers all the information you provide,
not just financial transactions

WStore's servers are located at a secured hosting centre with the following benefits:

• Firewall featuring anti-intrusion alert procedures
• Online back-up procedures
• Emergency procedures available 24 hours a day, 7 days a week

The site is controlled regularly by security professionals to ensure secure access.

Information Security :

To offer the highest possible level of data protection, WStore issues each customer with a secured password to access your files (through utilisation of the https protocol on SSL3).

This data remains strictly confidential under all circumstances.

Secured payment:

• Secured payment is guaranteed by Datacash, using the same system of electronic payment as found in traditional retail shops
• The transaction is made between WStore, Datacash's tele-payment server, and WStore's bank
• Security is assured through an encryption system of data exchange, based on the SSL3 protocol using 128bit encryption.
• Customer banking data is never available on the Internet
• To ensure maximum security, no credit card numbers are kept on file at WStore
• WStore are certified by VeriSign, testifying to the precision of our information. You can verify WStore’s ID by clicking on "Document Info" in your navigator whenever you are making an online payment (recognisable at the start of the URL in https)

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. Certain emails are sent to registered customers in relation to placed orders, such as delivery status - to be removed from these mailings please contact us. Other promotional emailings are subscribed to on registration, these can be unsubscribed from the link on the front page of the WStore site.

We will give you the chance to refuse any marketing email from us or from another trader at any time in the future.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details
Company Registration Number

We may also use certain financial information supplied to us by you in order to ascertain suitability for a trade account, but only when requested by you. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to oursite. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please email us. For additional guidance, you may also wish to consult the website of the UK Data Protection Commissioner which may be found at

http://www.dataprotection.gov.uk