Over the past 2 years we have experienced significant increases in costs from our couriers, and it has unfortunately become necessary to increase our delivery charges for certain types of delivery, primarily heavy deliveries, high value deliveries, and those to an offshore location. Our standard charge remains at £9.50 for orders up to £10,000 and under 20kg for mainland UK next day delivery, which we believe offers the most competitive next day delivery charge of the main IT business resellers, and we continue to offer a next day delivery service as standard, unlike most of our competitors. We have also introduced a new ‘low-value, low-weight’ delivery charge of £7.00 which replaces our previous charge for printer ink and toner cartridges to encompass other lightweight products.

Delivery Charges Effective 17th July 2006

Charges are for orders up to £10,000 and 20kg in value unless otherwise stated – see notes below for surcharges. The exact delivery charge will be confirmed in your caddy prior to order confirmation.

UK Next Working Day Delivery: £9.50*
Low-Value, Low-weight (under £175, 2kg): £7.00
Pre-10.30: £23.00
Pre Noon: £14.50
Saturday Delivery: £31.00

Northern Ireland next day: £9.50
Channel Islands next day: £20.00
Southern Ireland next day: £25.00

Note that offshore deliveries (including Northern and Southern Ireland) operate on a non-guaranteed next working day basis

*Working days defined as Monday to Friday, and delivery next day subject to order being placed before 3.30pm, credit clearance and stock availability. Standard delivery applies to UK only.

Orders above 20kg
Deliveries are subject to an excess charge of 30p per kilo (40p on Ireland deliveries) charged from 20kg upwards for each 10kg or part. For business orders over 100kg you are strongly advised to contact your account manager at WStore.

Racks, Wide Format Printer/Plotters and other large/heavy items
Deliveries of certain products may require a 2-person delivery crew, or are shipped as standard on a pallet. The standard delivery charge applies for a ‘drop-off’ delivery only at a ground floor customer location – it is assumed that the customer will make arrangements for the movement of the products from the delivery location, or has a forklift to receive the products. If you have any additional requirements, such as a sited delivery, please contact your account manager. In some instances a chargeable site survey may be necessary.

Configuration/Installation Services
If you have requested a technical service such as pre-delivery configuration or installation, this will affect the product delivery date. Standard delivery charge in these instances is deemed to be next day delivery following completion of the pre-delivery service, or as a standard delivery timed to arrive the day before a visiting engineer. If you have any questions relating to this please speak to your account manager.

Exclusions from UK Mainland Next Day Delivery
Certain UK locations are not possible to reach with a standard next day delivery, most notably in parts of the Scottish Highlands. In these instances delivery will be standard 48 hours.

If you would like more information on this, please do give us a call on 08700 11 33 10.

Please note that any time or date stated for delivery is an estimate. WStore will endeavour to ship the goods on time, but it is not possible to always guarantee next day delivery due to circumstances beyond our control.